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Terms & Conditions

Last Updated: 04 July 2026

Who We Are

These Terms & Conditions (the “Terms”) govern your use of the online and/or mobile services, website and software provided on or in connection with SayHello (collectively, the “Service”). The Service is operated by:

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SayHello (vennootschap onder firma / general partnership)

Joan Muyskenweg 15 A 3, 1096 CJ Amsterdam, the Netherlands

Chamber of Commerce (KVK) number: 42089781

Email: hello@sayhellosocial.org

Phone: +31 6 26 68 28 54

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By accessing or using the Service, or by clicking a button or checking a box marked “I Agree” (or something similar), you confirm that you have read, understood and agree to be bound by these Terms, and that you have read and understood our Privacy Policy, which describes how your personal data is collected, used and shared. These Terms apply to all visitors, users and others who access the Service (“Users”). If you do not agree to these Terms, you may not use the Service.

Our Service

SayHello is software that allows anyone to run a match event. Guests complete a questionnaire, and our algorithm processes the responses to give every participant the name of their most compatible match. Matches are suggestions intended for social purposes only: we do not guarantee compatibility, chemistry or any particular outcome, and we are not a party to whatever happens (or doesn’t) after a match is made.

Eligibility

You must be at least 18 years old to use the Service. By using the Service you represent that you are 18 or older and legally capable of entering into a binding contract. Any use of the Service by anyone under 18 is strictly prohibited. The Service is not available to Users we have previously removed from the Service.

Your Account

Your account gives you access to the functionality we make available from time to time. We may maintain different types of accounts for different types of Users (for example, participants and event hosts). You must provide accurate and complete information when creating your account and keep it up to date. You may never use another User’s account without permission. You are responsible for activity that occurs under your account, and you must notify us immediately of any breach of security or unauthorised use of your account.

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By providing us your email address and/or phone number, you consent to our using them to send you Service-related notices, including notices required by law, in lieu of postal mail. You can opt out of non-essential communications at any time.

Acceptable Use

You agree not to engage in any of the following prohibited activities:

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  • copying, distributing or disclosing any part of the Service, including by automated or non-automated “scraping”;

  • using automated systems (robots, spiders, offline readers, etc.) to access the Service in a manner that sends more requests to our servers than a human can reasonably produce with a conventional browser;

  • transmitting spam, chain letters or other unsolicited communications;

  • attempting to interfere with or compromise the integrity or security of the Service, or deciphering transmissions to or from our servers;

  • taking any action that imposes an unreasonable or disproportionately large load on our infrastructure;

  • uploading invalid data, viruses, worms or other malicious software;

  • collecting or harvesting personally identifiable information of other Users from the Service;

  • using the Service for commercial solicitation purposes without our prior written consent;

  • impersonating another person, misrepresenting your affiliation with a person or entity, committing fraud, or hiding your identity;

  • submitting false information in the questionnaire or creating a profile for someone other than yourself;

  • harassing, intimidating or threatening other Users, or using the Service to arrange or promote unlawful conduct;

  • accessing content on the Service through technology or means other than those we provide or authorise; or

  • bypassing measures we use to prevent or restrict access to the Service.

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We may investigate and take any available legal action in response to violations, including suspending or terminating your account.

User Content

The Service allows Users to submit content such as contact information, profile information (including photos), demographic information and values information (“User Content”). We claim no ownership rights over User Content — what you create remains yours.

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So that we can operate the Service, you grant us a non-exclusive, royalty-free, worldwide licence to host, store, reproduce, adapt (for technical purposes) and display your User Content, solely to the extent necessary to provide and improve the Service. This licence ends when your User Content is deleted from the Service, except where retention is required by law or where content has already been shared with your match in accordance with the Service’s functionality. We will not use your User Content for advertising or sell it to third parties.

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In connection with your User Content, you represent and warrant that: (a) you own it or have all rights necessary to submit it; (b) where it depicts another identifiable person, you have that person’s consent; and (c) to the best of your knowledge, all information you provide to us is truthful and accurate.

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We have the right (but not the obligation) to remove any User Content that violates these Terms or that we reasonably consider objectionable. You are solely responsible for your User Content and for your interactions with other Users. You understand that you may encounter content or conduct from other Users that is inaccurate, objectionable or otherwise unsuited to your purpose.

Our Intellectual Property

Except for User Content, the Service and all materials in it — including software, algorithms, questionnaires, text, graphics, logos and designs (“SayHello Content”) — and all related intellectual property rights are the exclusive property of SayHello and its licensors. Subject to these Terms, we grant you a non-exclusive, limited, non-transferable, revocable licence to use the Service for your personal, non-commercial use (or, for hosts, to run your event) as permitted by the features of the Service. You agree not to sell, licence, rent, modify, distribute, copy, publicly display, publish, adapt or create derivative works from any SayHello Content without our prior written consent.

If you submit comments or ideas about the Service (“Ideas”), you agree that your disclosure is voluntary and unsolicited, and that we are free to use the Idea without restriction or compensation to you.

Paid Services (Event Hosts)

Fees. Certain aspects of the Service, such as hosting a match event, may be provided for a fee. Applicable prices are displayed before you order. For consumers, prices include VAT; for business customers, prices are exclusive of VAT unless stated otherwise. We may change our prices at any time; changes apply to orders placed after the change takes effect.

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Payment. You agree to provide accurate, complete and current payment information and to pay all charges incurred under your account at the prices in effect when the charges are incurred, plus any applicable taxes.

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Right of withdrawal (consumers). If you are a consumer in the EU, you have the statutory right to withdraw from a distance contract within 14 days without giving a reason. If you want us to begin providing the Service within the withdrawal period (for example, running your event right away), you expressly request this when ordering and acknowledge that you lose your right of withdrawal once the Service has been fully performed. If you withdraw after having requested early performance but before full performance, you owe us a proportionate amount for what was delivered. To withdraw, email hello@sayhellosocial.org.

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Cancellation. You may cancel a planned event at any time. Except where the statutory right of withdrawal applies or where we fail to deliver the Service as agreed, fees already paid are non-refundable. Nothing in these Terms limits your statutory rights, including your rights under Dutch consumer law if the Service is defective.

Privacy

We care about the privacy of our Users. Our Privacy Policy explains how we collect, use and protect your personal data, and the rights you have under the GDPR. It forms part of these Terms.

Third-Party Links & Services

The Service may contain links to third-party websites, services or materials that we do not own or control. We do not endorse and are not responsible for such third-party sites, information, materials, products or services. If you access a third-party website or service from the Service, you do so at your own risk, and these Terms and our Privacy Policy do not apply to your use of those sites.

Changes To The Service; Termination

We are continuously developing the Service and may change it, add or remove features, or introduce usage limits. Where a change materially disadvantages you as a paying User, we will inform you in advance and you may terminate the affected paid service before the change takes effect.

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We may suspend or terminate your access to the Service if you violate these Terms, if we are required to do so by law, or if we discontinue the Service. Where reasonable, we will give you prior notice. You may stop using the Service and delete your account at any time. Upon termination, provisions of these Terms that by their nature should survive (including Sections 6, 7, 12, 13 and 14) continue to apply.

Disclaimer

The Service is provided “as is” and “as available”. To the maximum extent permitted by applicable law, we do not warrant that the Service will be uninterrupted, secure or error-free, that defects will be corrected, or that any match or content will be accurate, reliable or meet your expectations. You are solely responsible for your interactions with other Users, both within and outside the Service. We do not conduct background checks on Users. Please use common sense and take reasonable precautions when meeting people, as you would with anyone you meet for the first time.

 

Nothing in this section limits any warranty or right that applies by mandatory law, including Dutch and EU consumer protection law.

Limitation of Liability

To the maximum extent permitted by applicable law, our total liability to you for any claims arising out of or relating to these Terms or the Service is limited to the amount you paid us in the twelve (12) months preceding the event giving rise to the claim, or €100 if you have not paid us anything. To the same extent, we are not liable for indirect or consequential damages, including loss of profits, loss of data or immaterial damage.

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Nothing in these Terms excludes or limits our liability for damage caused by our intent (opzet) or deliberate recklessness (bewuste roekeloosheid), for death or personal injury caused by our fault, or for any other liability that cannot be excluded or limited under Dutch law. If you are a consumer, nothing in these Terms affects your mandatory statutory rights.

Indemnity

If you use the Service in violation of these Terms or applicable law, or if your User Content infringes the rights of a third party, you agree to indemnify and hold us harmless from resulting third-party claims, damages and reasonable costs (including reasonable legal fees), except to the extent the claim was caused by our own breach or fault. This section does not apply to consumers to the extent such an indemnity is not permitted under applicable consumer law.

Governing Law & Disputes

These Terms and any dispute arising out of or in connection with them or the Service are governed by Dutch law. If you are a consumer residing in the EU, you also enjoy the protection of the mandatory provisions of the law of your country of residence.

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If you have a complaint, please contact us first at hello@sayhellosocial.org — we will do our best to resolve it informally within 30 days. Any dispute that cannot be resolved amicably will be submitted to the competent court in Amsterdam, the Netherlands. If you are a consumer, you may also choose the competent court of your place of residence, and you may turn to the court that is competent under mandatory law within one month after we invoke this clause in writing.

General

Assignment. You may not transfer or assign these Terms or any rights under them without our consent. We may assign these Terms in connection with a merger, acquisition or sale of assets, provided your rights are not reduced.

 

Changes to these Terms. We may modify these Terms from time to time. When we change the Terms in a material manner, we will update the “Last updated” date at the top of this page and notify you through the Service or by email before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the new Terms. If you do not agree to the changes, you must stop using the Service; if you are a paying User, you may terminate the affected paid service before the changes take effect.

 

Entire agreement; severability. These Terms, together with the Privacy Policy and any additional agreements you enter into with us in connection with the Service, constitute the entire agreement between you and SayHello concerning the

Service. If any provision of these Terms is held invalid, the remaining provisions remain in full force and effect, and the invalid provision will be deemed replaced by a valid provision that most closely matches its intent.

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No waiver. Our failure to enforce any right or provision of these Terms is not a waiver of that right or provision.

Contact

Please contact us with any questions regarding these Terms:

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SayHello (vennootschap onder firma / general partnership)

Joan Muyskenweg 15 A 3, 1096 CJ Amsterdam, the Netherlands

Chamber of Commerce (KVK) number: 42089781

Email: hello@sayhellosocial.org

Phone: +31 6 26 68 28 54

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